Reference

Privacy Rules For Your Wallet

Live Casino, Aztec Gems, Rocket Crash and Volleyball Betting share one account profile; our Privacy Policy explains how that profile, wallet records and device checks are handled.

DANA data scopeOVO wallet recordsGoPay receipt checksQRIS reference IDs
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sabda4d Privacy Rules For Your Wallet
PRIVACY HELP

Reach Us About Your Data

Fast privacy help matters when a wallet record, login device or contact detail needs checking. Our team handles privacy requests through live chat, the account message form and email, with coverage from 09:00 to 23:00 WIB every day. Include your username, registered phone number and the payment rail involved, such as DANA or QRIS, so we can trace the record without asking for extra screenshots.

Team online

Live chat

Use live chat inside your account for quick privacy questions about login alerts, cookie prompts or wallet references. We answer daily from 09:00 to 23:00 WIB and may ask you to confirm the last payment method used.

Account message form

Open Account > Help > Privacy Request to ask for a data correction, access copy or contact update. This path links the request to your username, device record and recent wallet activity without exposing full payment details.

Email contact

Send longer privacy requests to [email protected] when you need a written reply. Add your username, registered phone number and the request type; never send full wallet passwords, card photos or unrelated personal documents.

ACCOUNT CARE

How We Protect Account Data

Practical privacy controls sit close to your account tools, not hidden away. You can manage password changes, device sessions and contact details from Account > Security, while cookie choices appear through your…

Account details

We use your username, phone number, password status and contact records to open access, send security alerts and answer support requests. You can ask us to correct profile data when a phone number or spelling error changes.

Payment references

DANA, OVO, GoPay and QRIS records are stored as payment references, not as wallet passwords. Finance staff use transaction IDs, timestamps and account names to match deposits, withdrawal checks and reversal questions.

Cookies

Cookies help keep you signed in, remember language display and spot repeated failed access. You can clear them through Chrome > Settings > Privacy and security > Clear browsing data, then log in again with your account details.

Device checks

We log browser type, IP area, device ID signals and session times to detect unusual access. You can check active sessions from Account > Security > Devices and ask support to close one you do not recognise.

Retention periods

Account records are kept while your account remains active and for a reasonable period after closure for payment matching, dispute handling and legal requests. We remove or reduce records when they are no longer needed.

Request handling

Privacy requests are logged with the channel used, the time received and the staff response. We may verify your identity through your registered phone number before changing contact data or sharing an account data copy.

Privacy Answers Before You Join

Your privacy questions usually start before the first deposit, especially when you want to know what is stored and who can see it. These answers explain how we treat account records, wallet references, cookies, device checks and privacy requests. If your case involves a specific DANA, OVO, GoPay or QRIS transaction, contact us with the transaction time and username.

We collect your username, password status, registered phone number, login records, device signals and wallet references. This lets us open account access, match DANA or QRIS payments, answer support requests and check unusual activity.

No. We store payment references such as transaction IDs, timestamps, account names and receipt status. Your wallet password, PIN and app login remain with DANA, OVO, GoPay or the QRIS payment app you use.

Open Account > Help > Privacy Request and choose the data access option. We may confirm your registered phone number first, then prepare account, device and payment-reference records that relate to your username.

Yes, you can request a correction through live chat or Account > Help > Privacy Request. We may ask for recent login details or the last payment rail used before updating contact data on your account.

Cookies keep your session active, remember display choices and help detect repeated failed login attempts. You can clear cookies through your browser settings, but you may need to log in again and repeat security checks.

Only staff handling finance checks, account security or support can see the payment references needed for their task. We do not share wallet passwords because we never ask you to send them to us.

Send the request through Account > Help > Privacy Request or email [email protected]. We check your identity, settle open wallet questions, then remove or reduce records when retention duties no longer apply.

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